Overview
Support needs can be temporary or longer term. If you let us know what works best for you, we can adapt how we communicate and the time we give you to make decisions.
Support options
- We can slow down, repeat or clarify information if needed.
- We can arrange a call at a time that suits you.
- We can communicate via your preferred method where possible.
- We can provide extra time to consider decisions.
Alternative formats
If you need information in a different format (for example, large print or email), please let us know and we will do our best to help.
Someone acting on your behalf
You can ask a trusted person to help you or speak to us on your behalf. We will need your permission before we can discuss your details with anyone else.
Complaints and feedback
If you have a complaint, please see our Complaints Procedure page. We also welcome feedback on how we can improve our support.
Email: complaints@wednesdayfs.co.uk
Telephone: 0161 527 5606